Refund policy

REFUND and RETURN POLICY
Welcome to WHITE LOTUS SPIRITUALITY, Our Certified Rudraksha Store – where Authenticity meets Spirituality, Empowering your Journey to balance and well- being.

CANCELLATION BEFORE SHIPMENT:
Order once placed can only be cancelled within 4 hours of placing the order, you can write to our customer support team on santosh9845124158@gmail.com or call us on +91 8884985444 / +91 9845124158. In such cases, the order will be cancelled and we shall initiate actions for refund within 48-72 Business Hours after the cancellation request received by us.

EXCHANGE POLICY
No item can be Exchanged as we do a pooja in your name before the dispatch. Our guarantee is for originality and genuineness of products.

RETURN and REFUND POLICY
No item can be returned as we do a pooja in your name before the dispatch. Our
guarantee is for originality and genuineness of products. Please note: If you cancel an order within 4 hours of placing the order and transferring money and inform us telephonically and/or send an email to us, we shall initiate actions to return your money. Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account.

HOW TO REQUEST A REFUND
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service. 

If you have any Queries, Contact us on santosh9845124158@gmail.com or call us on +91 8884985444 / +91 9845124158